Frequently Asked Questions

No – it's designed to augment, not replace, your team. Think of Resonate AI as an extra pair of hands for your front office. The AI handles routine outreach so your staff can focus on patients in the chair. Our goal is to save your team hours per week and ensure no patient inquiry slips through.

Setup time depends on your practice's complexity, but most practices are live within a few days for basic features, with full deployment completed within a week. Simple integrations (call-forwarding for missed calls, website chat widget) happen quickly with minimal IT involvement. More complex setups involving multiple locations or custom practice management system integrations may take additional time. Our onboarding team handles the heavy lifting and works around your schedule – your staff maintains normal routines while we configure everything behind the scenes.

Absolutely. Security and compliance are built-in. Resonate AI operates under strict HIPAA guidelines. We do not ask for or store any sensitive medical information during initial conversations – only basic scheduling info. All data is encrypted in transit and at rest. You maintain control of your data at all times. Our systems are regularly audited for security.

Many clients see immediate improvements. In pilot programs, practices captured 11–16 new patients per month, roughly $176K in annual revenue. Results depend on your call volume and practice size, but even small practices often see noticeable improvements in new patient bookings and efficiency. We provide detailed reports on engagement rates and revenue impact.

Resonate AI always hands things over when needed. If a patient asks for a human or mentions an emergency, the AI flags that request and sends details to your team immediately. Patients always have the option for a callback or direct transfer.

Yes, it's built for scale. Each location can have customized settings (hours, branding, FAQs), and all data rolls up into a central dashboard. You get visibility into missed calls and conversions for every practice in your network. This standardizes excellent patient access across all locations without hiring more reception staff.

Getting started is easy. Contact our team or schedule a demo. We'll discuss your needs and show you how Resonate AI fits into your workflow. There's no commitment – try it out and see the difference in your practice's patient engagement and revenue.