Resonate AI manages the full spectrum of patient communications: scheduling new patient appointments, handling existing patient requests, answering insurance coverage questions, providing office hours and location information, managing after-hours emergencies, sending appointment confirmations, and gathering patient information for your team. It intelligently triages urgent situations and can transfer calls back to your office when needed. Each interaction includes a complete transcript and patient details sent instantly to your team.

Since 40% of new patient calls occur outside business hours, Resonate AI acts as your always-on team member. It immediately engages patients calling evenings, weekends, and holidays – when competitors' phones go to voicemail. Your staff arrives Monday morning to organized summaries of weekend activity with pre-qualified leads ready for follow-up, eliminating the dreaded voicemail backlog. Practices report this alone saves 5-7 hours weekly while capturing patients who would otherwise call competitors.

Yes, Resonate AI currently supports English and Spanish fluently, with additional languages being added based on practice needs. Our AI excels at complex dental conversations – from understanding insurance questions and treatment urgency to recognizing relationship context (like when someone is calling for a family member). It handles everything from new patient exams, hygiene/cleanings to wisdom teeth consultations and emergency pain situations with appropriate empathy and medical understanding.

Yes, Resonate AI intelligently manages insurance inquiries and payment discussions. It can inform patients about accepted insurance plans, explain your payment options, discuss new patient specials, and gather insurance information for verification. For practices that don't accept certain insurance (like Medicaid), the AI gracefully handles objections and offers alternatives, converting potentially lost patients into appointments through special pricing or payment plans.

Yes, Resonate AI seamlessly integrates with major dental practice management systems including Denticon, Dentrix, Open Dental, and most other platforms. Our team handles the entire integration process – we coordinate with your phone and software vendors, configure your scheduling rules, and typically have practices operational within days. The integration is lightweight and requires minimal IT involvement, working through simple call forwarding and API connections.

Yes, Resonate AI works with virtually any phone system through simple call forwarding – no hardware changes required. We integrate seamlessly with any VoIP systems (Mango, Weave, Ring Central), traditional carriers (AT&T, Spectrum), and unified communication platforms. Your practice keeps existing phone numbers, and setup typically takes less than 10 minutes with our team's guidance.

Resonate AI adapts to your practice's specific scheduling complexity – whether you have multiple providers, locations, or treatment types. During onboarding, we configure your exact scheduling rules, block times, provider preferences, and even emergency bookings. For practices with complex workflows, the AI intelligently routes patients to the staff at the location while maintaining your specific scheduling protocols.

Here's the flow: A patient calls your office but no one can answer. Within seconds, they receive a text from your AI assistant (with your practice's name and custom greeting). The AI engages naturally – "Hi, this is Katie from [Your Practice]. I noticed we missed your call. How can I help you today?" The patient explains their need – maybe they have tooth pain. The AI responds with empathy, gathers necessary information, checks your scheduling preferences, and helps them book an appointment. Your team instantly receives an email with the complete conversation and patient details. The whole interaction feels as natural as texting with a friend, but happens automatically, even at 2 AM.

Yes, the AI handles rescheduling requests by gathering the patient's information and preferences, then forwarding the request to your team with all details captured. For cancellations, it confirms the request and immediately notifies your team so that slot can be filled. We're continuously enhancing these capabilities based on practice feedback.

Our AI continuously improves through aggregated learning across all practices (without sharing individual patient data). When we see successful conversation patterns – like how to handle insurance objections or emergency situations – we enhance the AI's responses for everyone. Plus, your feedback directly shapes improvements. If your team notices something could be better, we adjust it. It's like having an assistant who gets smarter every day but never forgets what they've learned.

Absolutely. During onboarding, we configure responses specific to your services. If you specialize in wisdom teeth extractions, the AI knows to ask about pain levels and urgency. We customize terminology, too – whether you call them "patients" or "guests," use clinical terms or friendly language. The AI becomes fluent in your practice's unique voice.