Danville Pediatric Dentistry Captures 59 New Patients in 30 Days with AI-Powered Communication

The Challenge

Danville Pediatric Dentistry was drowning in missed calls and voicemails. Before implementing Resonate AI, their front office team was spending hours each day playing phone tag instead of caring for patients. The traditional voicemail system created a frustrating cycle: staff listening to messages, logging calls, attempting callbacks, and marking completions. During their 30-day pilot with Resonate AI, the platform handled 583 missed calls - 81% during business hours - revealing the true scale of what they had been missing

"We have been yelling from the rooftops that our call volume is just tremendous," says Pamela Ward, Office Manager Danville Pediatric Dentistry, reflecting on the practice's communication struggles before implementing Resonate AI. Before trying out Resonate AI, the Danville team was anxious and uncertain if AI can communicate with patients with empathy AND help answer patient questions, while capturing new patients before they go to another practice down the street.

The Solution

Danville implemented Resonate AI's intelligent patient engagement platform, featuring:

• Instant AI Text Response: When calls are missed, "Evie" (their AI assistant) immediately texts patients
• 24/7 Availability: Captures after-hours inquiries (19% of all missed calls)
• Smart Email Summaries: Daily and weekend summaries replace voicemail marathons
• Seamless Integration: Works with existing phone systems without disrupting workflows

Results in 30 Days

Call Capture Transformation

• 583 total missed calls handled by AI
• 0 missed opportunities - every call addressed
• 71.4% engagement rate - 416 patients actively responded to the AI

Patient Acquisition

• 59 new patients captured from missed calls
• 250 existing patients served with improved experience
• High-value pediatric appointments secured

Financial Impact

• 12x Return on Investment

Operational Efficiency

• Eliminated voicemail listening time
• Streamlined workflow with email-based system
• Doctor-approved quality - Dr. Kilty's mother gave her "stamp of approval" 

What the Team Says

"Resonate AI has been a 'God-send' for our entire admin team!!!" - Pamela Ward

The front office developed an efficient flagging system in their email to track and manage AI-captured leads, transforming their morning routine from voicemail drudgery to focused patient care.

Parent Feedback: Multiple parents have complimented "Evie" on being "nice and knowledgeable"

100% Staff Buy-In: When asked about implementation, Pamela noted: "The girls love it. It's reduced a lot of phone time just sitting on voicemails, listening to voicemails, trying to get to the end of the voicemail. The little summaries are amazing."

Implementation Success

The deployment was remarkably smooth:

• Personal attention from Resonate team, specially Will
• Quick integration with existing systems
• Immediate staff adoption without changing their existing workflow thus "no complaints"

When asked if she would recommend Resonate AI to fellow dental practices, Pamela’s response was emphatic: "Absolutely!!! 100% recommend!!"

Uncovering Hidden Insights

Beyond capturing patients, Resonate AI provided unprecedented visibility into call patterns:

• Peak missed calls at 8 AM when second doctor arrives
• Lunch hour surge when parents call on breaks
• Thursday afternoon spike as families seek pre-weekend appointments

"The visibility into the amount of calls we receive including what we miss on a daily and weekly basis. We have been yelling from the rooftops that our call volume is just tremendous but now everyone can see!" - Pamela Ward

Looking Forward

Danville Pediatric Dentistry has moved from pilot to permanent adoption, with Pamela joking to the Resonate team: "If y'all shut our stuff off, y'all gonna be in big trouble!"

The practice continues to refine their processes, with dedicated staff managing AI-captured leads on rotation and exploring how timing data can improve front desk staffing and patient experience.

The Bottom Line

For Danville Pediatric Dentistry, Resonate AI transformed missed calls from a source of stress into a growth opportunity. With 59 new patients captured and a team that "LOVES" the system that works for them, they've proven that the right AI solution doesn't replace the human touch—it amplifies it.

Ready to eliminate missed opportunities at your pediatric practice? Learn how Resonate AI can transform your patient communication.

Dental Practice: Danville Pediatric Practice (Part of Pepperpointe Partnerships)