11 Best Dental Recall Software and PMS Options for Dentrix Ascend Practices (2026)

The best Dentrix Ascend recall software in 2026 includes Resonate, Weave, RevenueWell, Solutionreach, NexHealth, CareStack, Curve Dental, Dentrix Ascend's own native recall tools, Dentrix, Dentrix (Canada), and Eaglesoft Mobile, with Resonate ranked first for its dedicated AI receptionist that handles calls, texts, chats, and recall outreach across a dental group's practice management system.

• Resonate - AI dental receptionist platform built for dental groups and DSOs, handling calls, texts, chats, and recall outreach 24/7
• Weave - all-in-one patient experience platform for small- and medium-sized healthcare practices
• RevenueWell - all-in-one dental marketing platform with an AI receptionist and recall campaigns
• Solutionreach - patient engagement software for healthcare practices and enterprise groups
• NexHealth - patient engagement platform that syncs appointment and recall data to health records
• CareStack - cloud-based all-in-one dental practice management software
• Curve Dental - cloud-based all-in-one dental practice software with built-in patient engagement
• Dentrix Ascend's native tools - built-in recall, campaigns, and reporting features inside Ascend
• Dentrix - on-premise all-in-one dental practice management platform
• Dentrix (Canada) - all-in-one dental practice management platform for Canadian practices
• Eaglesoft Mobile - mobile companion app for Eaglesoft desktop practice management users

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The list below walks through each option in more detail, including how recall actually works inside Dentrix Ascend, before comparing every tool on the dimensions that matter for a group or DSO.

Why Dental Groups Are Rethinking Recall in 2026

Every unanswered call or unscheduled recare patient is a chair that sits empty. Industry-wide, 30% of dental calls go unanswered, and many of those calls are patients trying to book the hygiene visit that keeps them on the schedule. That gap is one reason the market for dental practice management and patient engagement tools keeps expanding.

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For practices already running on Dentrix Ascend, the question isn't whether recall matters. It's whether the recall workflow built into the PMS is enough, or whether a dedicated recall or patient-engagement layer needs to sit on top of it. The comparison below covers dentrix ascend recall software options, how Ascend's own recare tools work, and where third-party platforms fit around them.

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Dental recall software for Dentrix Ascend identifies patients overdue for hygiene or continuing-care visits and automates outreach via text, email, or phone. Native Ascend tools handle recare tracking and campaigns inside the PMS; third-party platforms add AI-driven messaging, two-way texting, and multi-location reporting on top of that foundation.

Key Takeaways

• Missed calls are a direct recall problem, since a patient who cannot reach the front desk to reschedule a hygiene visit becomes an overdue recare patient by default.
• Dentrix Ascend has native recall and campaign tools, but they operate inside the Ascend workflow rather than as a standalone outreach system.
• Third-party recall software ranges from broad marketing suites to narrow messaging add-ons, and the right fit depends on whether a group needs full marketing coverage or a focused communication layer.
• Pricing structures vary widely, from flat monthly bundles to custom quotes based on location count and message volume.
• An AI receptionist approach treats recall as one channel among several, alongside calls, texts, and web chat, rather than a separate campaign to manage.
• Integration depth with the practice management system determines how much manual work recall actually saves a front desk team.

What Is Dentrix Ascend Recall Software?

Dentrix Ascend recall software is any tool, native or third-party, that identifies patients due for a hygiene or continuing-care visit and helps the practice get them rebooked. Inside Ascend specifically, recall relies on recare types, procedure code mappings, and the Recare Report in Power Reporting.

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Third-party dentrix ascend recall software sits on top of that foundation. These tools pull or sync data with Ascend and add automated messaging, two-way texting, or AI-driven outreach so staff spend less time manually working the recall list. Some are dedicated recall and engagement platforms; others are broader practice management systems with recall as one module among many.

Recare vs. Continuing Care: Dentrix Ascend Terminology

Dentrix Ascend uses "recare" to describe patients due for a scheduled follow-up visit, most often a hygiene recall. Dentrix Enterprise and some other Henry Schein products use "continuing care" for the same concept. The terms describe the same workflow: a procedure code tied to a recare type that resets a due date, which then surfaces on a report for staff to work.

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The recare-versus-continuing-care distinction matters when comparing dentrix ascend recall software, because a tool built for "continuing care" terminology in Dentrix Enterprise may describe the same field differently when connected to Ascend. Front desk staff switching between documentation written for either term should expect the underlying data structure, a recare type attached to a procedure code with a due date, to behave the same way regardless of label.

What Separates a Strong Dentrix Ascend Recall Integration?

A strong Dentrix Ascend recall integration syncs patient and appointment data automatically. It confirms who still needs outreach and logs results back into the PMS without manual re-entry. Beyond that baseline, a handful of criteria separate a genuinely useful tool from one that adds another login to check.

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Evaluation criteria that matter for groups and DSOs:

• Sync direction and frequency, since a tool that only reads data (rather than writing results back) still leaves staff to update Ascend manually.
• Channel coverage, meaning whether the tool handles calls, texts, and chat together or only one channel.
• Multi-location visibility, since a DSO running recall across a dozen locations needs a single reporting view rather than per-location logins.
• Transparency with patients, including clear disclosure when a message or call involves automation rather than a staff member.
• Message volume and pricing structure, since some platforms cap outbound texts by tier while others price per location.

Industry movement toward automated recall outreach is already visible elsewhere in dental software. Planet DDS announced it had reached more than 100 integration partners for its DentalOS platform, and a separate report described its Recall Agent automating outreach across every location in a group.

Top Dental Recall Software for Dentrix Ascend Integration

The options below range from a dedicated AI receptionist platform to all-in-one practice management systems with recall built in. Each entry covers what the tool does, how it works, and its published pricing where available.

1. Resonate

Resonate is an AI dental receptionist platform built specifically for dental groups and DSOs. The platform is modular, with components covering a Voice Agent, Missed Call Text-Back, Webchat Agent, Patient Recall Agent, and Practice Intelligence reporting, all syncing every interaction directly to the practice's management system.

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For a group running on Dentrix Ascend, that means recall outreach, missed calls, and web chat inquiries all flow through one AI layer instead of several disconnected tools.

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The Patient Recall Agent specifically identifies which patients are due for care, reaches out with messages that reference their hygienist, last visit, and preferred appointment times, and books the visit directly into the schedule rather than just flagging a name on a report. That approach addresses the same gap the industry-wide figure points to: 30% of dental calls go unanswered, and many of those calls are patients trying to reschedule a hygiene visit.

What sets Resonate apart

• Built specifically for dental groups and DSOs, rather than general healthcare or solo-practice workflows, so recall outreach scales across multiple locations under one view.
• Handles calls, texts, chats, and outreach inside a single AI layer, rather than requiring separate tools for phone coverage and recall campaigns.
• The Patient Recall Agent personalizes outreach using the patient's hygienist, last visit date, and preferred appointment times before booking directly into the schedule.
• Documented recall and engagement results: a Texas-based Allied OMS partner with 50+ locations captured 41 new patients in 30 days through a pilot using missed-call text-back and webchat engagement, representing $81,000 in production potential from new patient appointments in that period.
• Analysis from that same practice found 71% of missed calls occurred during office hours, pointing to a staffing and coverage gap rather than an after-hours problem, which is the same gap recall automation is designed to close.
• Transparent AI disclosure is built into the design: in the Allied OMS case study, a practice manager reported that a provider calling the office while on vacation spoke with the AI receptionist and did not realize it was automated until told.
• Syncs directly with existing practice management systems, positioning the AI receptionist as a layer that works alongside Dentrix Ascend rather than a replacement for it.

The practice behind those results received over 3,400 calls monthly across its three locations and was missing 17-20% of incoming calls, representing roughly 650-700 missed patient opportunities each month before using the platform. That volume is typical of multi-location groups, where a handful of front desk staff cannot realistically answer every call, text, and web inquiry while also working the recare report by hand.

Book a Resonate Demo

Practices evaluating recall software alongside Dentrix Ascend can book a demo to see how the Patient Recall Agent and missed-call text-back work against their own call volume and recare list.

2. Weave

Weave is an all-in-one patient experience platform for small- and medium-sized healthcare businesses, including dental, veterinary, medical, and optometry practices. The platform connects phone calls, texting, scheduling, and invoicing into one system, with a suite of automated tools intended to handle repetitive front-desk tasks. Weave is delivered through a web browser and a desktop app, and its dental-specific features sit alongside modules built for other healthcare verticals.

Key Features

• AI-powered call intelligence that surfaces caller information and call history.
• Missed call texting that follows up automatically when a call goes unanswered.
• Online scheduling and appointment reminders to reduce no-shows.
• Bulk texting and email for broader patient communication campaigns.
• Practice analytics covering call volume and scheduling trends.

Pricing

Weave offers pre-bundled options starting at $149 per month, with a base bundle at $199 per month. Higher tiers (Pro, Elite, and Ultimate) include larger monthly texting allotments of 1,500, 3,000, and 15,000 messages respectively, per Weave's pricing page.

3. RevenueWell

RevenueWell is an all-in-one dental marketing and patient engagement platform built exclusively for dentists. The platform combines an AI receptionist module, AI insurance verification, and recall and reactivation campaigns. It also offers broader marketing services such as SEO and website design.

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RevenueWell's AI receptionist answers calls, books appointments, and logs interactions, routing anything it cannot handle to staff. Recall and reactivation campaigns run through the same platform using a library of pre-built message templates.

Key Features

• AI receptionist that answers inbound calls and books appointments around the clock.
• AI insurance verification that checks benefit information before scheduled appointments.
• Automated recall and reactivation campaigns using template-based messaging.
• Two-way texting with full message thread history.
• Practice insights dashboard tracking production and campaign performance.

Pricing

Specific dollar pricing is not published; practices work with a sales representative for a quote.

4. Solutionreach

Solutionreach is patient engagement software built for healthcare practices and enterprise groups, with recall, appointment reminders, and two-way texting as core modules. The platform integrates with a broad range of PM and EHR systems and is available on both iOS and Android.

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Solutionreach's workflows run through automated recall campaigns, online scheduling, and payment tools, positioned to keep patients informed from the first appointment through final payment. Enterprise tiers are built specifically for groups with six or more locations, scaling up to a 50+ location tier.

Key Features

• Automated recall campaigns that target overdue patients.
• Two-way texting with no stated character limits.
• Online scheduling available to patients at any hour.
• Insurance eligibility checking for dental-specific plans.
• Enterprise tiers built for multi-location groups.

Pricing

Solutionreach's Patient Communications plan starts at $199 per month billed yearly, with other published tiers reaching $349 or more per month billed yearly. Enterprise and revenue-cycle messaging tiers are available by custom quote, per Solutionreach's pricing page.

5. NexHealth

NexHealth is a platform built to digitize patient engagement and automatically sync data with a practice's health record system through what it calls the NexHealth Synchronizer. The Synchronizer reads and writes data directly to the connected PMS, which NexHealth lists as covering dozens of systems including Curve Dental, Denticon, and others.

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Recall specifically runs through a "one-click recalls" feature that pulls overdue patients from the connected PMS. NexHealth also offers online booking, automated texts and emails, and a waitlist feature designed to fill last-minute scheduling gaps.

Key Features

• NexHealth Synchronizer that reads and writes data to the connected health record system.
• One-click recalls for identifying and contacting overdue patients.
• Online booking that syncs directly to the PMS.
• Automated texts and emails built around practice workflows.
• Waitlist tool to fill last-minute appointment openings.

Pricing

NexHealth's pricing is not publicly published; practices receive a custom quote based on location count and modules selected.

6. CareStack

CareStack is an all-in-one cloud-based dental practice management platform covering scheduling, clinical workflows, revenue cycle management, and analytics in a single system. The platform is positioned to help practices consolidate multiple third-party vendors into one subscription.

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CareStack's higher tiers add AI-powered clinical tools, including voice perio charting and X-ray analysis, though these are not included in its entry-level Essentials plan. Recall and hygiene scheduling run through the platform's broader scheduling and reporting modules.

Key Features

• Multi-specialty scheduling across locations.
• Electronic eligibility and claims management.
• FDA-cleared native imaging built into the platform.
• AI-powered clinical notes on higher tiers.
• Digital patient portal and forms for intake.

Pricing

Custom plans are also available by quote.

7. Curve Dental

Curve is cloud-based all-in-one software covering front office, clinical, patient management, analytics, and imaging for dental practices. Native digital imaging is built to go directly to the cloud with automatic backup.

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Patient engagement, including automated appointment reminders and recall-related messaging, runs through a module called Curve GRO, which includes a message builder and a smart action list for staff to work from.

Key Features

• Front office tools covering scheduling, billing, and payment processing.
• Curve GRO patient engagement with automated appointment reminders via text and email.
• Native digital imaging delivered directly to the cloud.
• Unlimited electronic claims, including eligibility checks.
• Business analytics dashboards for operational reporting.

Pricing

Curve Dental does not list prices publicly; contact Curve Dental's sales team for a quote.

8. Dentrix Ascend (native recall tools)

Dentrix Ascend is cloud dental software connecting billing, clinical, imaging, and analytics for a practice, with recall handled natively through recare types, procedure codes, and the Recare Report in Power Reporting. Ascend's own materials describe automating reminders, campaigns, and two-way messaging through one centralized hub, with targeted campaigns built to encourage confirmations and recall visits. A separate Ascend resource describes Campaigns as supporting targeted outreach for recall, reactivation, and follow-up.

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On the reporting side, Ascend's hygiene-focused tools are described as helping practices identify overdue recall patients and track hygiene production month-to-month, with the stated goal of closing recall scheduling gaps to strengthen recurring revenue.

Key Features

• Recare types and procedure code mapping that reset due dates automatically.
• Recare Report accessible through Power Reporting for identifying overdue patients.
• Ascend Campaigns for targeted recall and reactivation outreach.
• Automated appointment reminders and two-way messaging within the platform.
• Hygiene production tracking tied to recall scheduling.

Pricing

Dentrix Ascend does not publish flat pricing; practices receive customizable packages and suites based on size and selected modules.

9. Dentrix

Dentrix is the on-premise, all-in-one dental practice management platform connecting scheduling, imaging, billing, analytics, and patient engagement for practices of every size. The platform is designed to unify the patient journey from the first online appointment through final payment and recall reminders.

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Dentrix's recall and engagement tools run through its own scheduling and reminders modules, separate from the cloud-based Ascend product, though both are part of the same broader software family.

Key Features

• Scheduling with integrated patient history.
• Imaging and clinical AI tools.
• Insurance eligibility and claims management.
• Automated reminders and two-way texting.
• Real-time dashboards and reporting.

Pricing

Dentrix pricing is not publicly published on its site; practices work with a representative for a quote based on practice size and modules.

10. Dentrix (Canada)

Dentrix Canada delivers the same practice management foundation as the U.S. product, adapted for Canadian regulatory and billing requirements, covering scheduling, imaging, billing, and analytics. Add-on solutions extend the core platform to cover treatment acceptance and patient engagement.

Key Features

• Scheduling and billing built for Canadian practices.
• Imaging integrated into the core platform.
• Patient engagement add-ons for recall and reminders.
• Electronic claims processing.
• Voice-powered charting on select add-ons.

Pricing

Pricing is not publicly published; practices request a quote through Dentrix Canada's pricing page.

11. Eaglesoft Mobile

Eaglesoft Mobile is a companion feature for practices running Eaglesoft version 17 or greater, letting staff view practice and patient information from a smartphone or tablet. It requires the Eaglesoft SDK, downloaded and installed to a dedicated machine, and is available to Service Club members.

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Recall-related information, such as a patient's schedule and treatment history, is viewable through the mobile app, though the core recall workflow still runs through the main Eaglesoft desktop system.

Key Features

• View the practice schedule remotely.
• View patient accounts and medical history.
• View proposed treatment and clinical images.
• Assign tasks to staff members.
• Requires Eaglesoft 17+ and the Eaglesoft SDK.

Pricing

Eaglesoft Mobile is available at no additional cost to Service Club members, per Eaglesoft's own materials. Standard Eaglesoft licensing terms apply separately.

How These Platforms Compare on Dentrix Ascend Integration

The table below lays out the adjudicated comparison across every tool covered in this guide, using the same scale for every entry.

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Resonate's AI layer is built for the patient communication and receptionist workflow rather than clinical charting or diagnostics, so it is designed to run alongside clinical AI tools a practice already uses rather than compete with them. For bulk messaging specifically, Resonate's approach handles inbound and outbound conversations end to end through its AI agents rather than sending batch message blasts, which is a different model from a fixed monthly text allotment.

Setting Up and Running Recall Inside Dentrix Ascend

Running recall inside Ascend starts with recare type configuration under practice setup, where each recare type gets attached to one or more procedure codes. When a matching procedure is completed and posted, the due date for that recare type resets automatically. If a procedure like a prophy is not resetting the due date, the procedure code is likely not mapped to the correct recare type. Editing an existing recare type does not retroactively change patients who already have that type attached to their chart.

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From there, the Recare Report in Power Reporting pulls a list of patients by due date, last visit, next scheduled appointment (if any), and primary contact information, which staff use to build a daily or weekly outreach list. The American Dental Association recommends exactly this workflow, advising practices to run monthly reports of overdue patients and assign a specific team member to work the list. Ascend Campaigns can then layer automated outreach on top of that report for recall, reactivation, and follow-up messaging.

Troubleshooting Common Dentrix Ascend Recare Problems

Most Dentrix Ascend recare problems trace back to a procedure code that isn't mapped to the right recare type, which means a completed visit never resets the due date. The fix is checking the procedure code's recare type assignment under practice setup and re-mapping it if needed.

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A second common issue is patient contact information missing or outdated in the chart, which causes outreach (manual or automated) to fail silently. Confirming which contact method is on file for each patient avoids messages going nowhere.

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A third issue, particularly for groups running third-party recall software alongside Ascend, is sync timing: if the integration only reads data on a delay, staff may be working a recall list that's already out of date by the time they call.

Final Verdict: The Best Dentrix Ascend Recall Software

For a dental group or DSO running on Dentrix Ascend, the strongest recall setup pairs the PMS's native recare tracking with a layer that actually closes the loop on outreach. Resonate is built for exactly that role: a modular AI receptionist platform that handles calls, texts, chats, and recall outreach in one system, syncing every interaction back to the practice's management system rather than adding another disconnected tool.

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The documented results back this up. A Texas-based Allied OMS partner captured 41 new patients and $81,000 in production potential in 30 days using the platform's missed-call text-back and webchat engagement, after an analysis found the practice was missing 650-700 patient opportunities a month, mostly during business hours. For groups weighing dentrix ascend recall software options, that combination of coverage and documented outcome makes Resonate the clearest starting point. Schedule your demo to see how it fits your current recall workflow.

Frequently Asked Questions

Is Dentrix the same as Dentrix Ascend?

No. Dentrix is the on-premise, desktop-installed dental practice management platform, while Dentrix Ascend is the cloud-based version from the same company. Both connect scheduling, billing, imaging, and analytics, but they run on different infrastructure and have separate recall workflows.

What is Dentrix Ascend recall, and how does it differ from continuing care?

"Continuing care" is the equivalent term used in Dentrix Enterprise and some related products; both describe the same underlying workflow of a recare type tied to a procedure code with a resetting due date.

Does Dentrix Ascend send automated recall reminders?

Yes. Dentrix Ascend's own materials describe automating reminders, campaigns, and two-way messaging through a centralized hub, with Ascend Campaigns supporting targeted outreach for recall, reactivation, and follow-up alongside the native Recare Report.

Can recall software send two-way text messages through Dentrix Ascend?

Third-party recall and engagement tools built to integrate with Ascend generally support two-way texting as a core feature, and Ascend's own platform includes two-way messaging natively. Capability and message volume vary by vendor and pricing tier, so checking the specific plan's text allowance matters before choosing a tool.

Does recall software integrate directly with Dentrix Ascend?

Several dedicated patient engagement and recall platforms are built to sync with Dentrix Ascend and similar cloud PMS systems, reading appointment and recall data and, in some cases, writing results back automatically. The depth of that sync (read-only versus read-and-write) varies by vendor, so it's worth confirming before setup.

Do patients need to consent to text message reminders?

The American Dental Association recommends asking patients to consent to their preferred contact method and documenting that preference for future reminders, rather than assuming text is acceptable for every patient by default.

What is the difference between recall and reactivation in dental software?

Recall targets patients who already have a due date on record for a hygiene or continuing-care visit. Reactivation targets patients who have fallen off the schedule entirely, typically those with no appointment and no recent visit. Many platforms, including Ascend Campaigns and third-party tools, run both as separate automated outreach tracks.

How much does Dentrix Ascend cost?

Dentrix Ascend does not publish flat pricing on its site. Practices receive customizable packages and suites based on practice size and the modules selected, so getting an exact figure requires a quote from Henry Schein One.

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